Emergency Tree Services
24/7 Emergency Response
We don’t take a break from nature to follow business hours. Nor do we know when Kenmore gets hit by a storm. Our emergency response team is ready to roll out at any hour of the day or night to respond to the needs of our customers who are dealing with the aftermath of a windstorm or torrential rain. Our emergency response team will be able to respond to an emergency call from a customer whose home has been damaged due to a falling tree in the dead of night. Or from a customer who can no longer access their driveway because a tree branch has snapped off and is hanging across their street due to a sudden gust of wind. We have a team of people available 24/7 to assist our customers who need help immediately due to damage caused by a windstorm.
We know how stressful it can be to experience a sudden tree emergency. That is why we have developed a rapid response team, which is fully equipped to handle any tree-related emergency and ensure the safekeeping of both the property and the family members of the person requesting assistance. This team is prepared to address all types of tree-related emergencies, including but not limited to removing an uprooted trunk of a tree that has become lodged near Lake Washington and/or removing snapped branches that are tangled in electrical wires. The Rapid Response Team utilizes the latest in emergency lighting and rigging techniques to work safely under the most difficult situations. In addition to responding to an emergency call and resolving the problem, the Rapid Response Team also provides peace of mind to our customers by providing them with the security of knowing that the situation has been stabilized and prevented from causing further damage to their homes/commercial buildings.
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Types of Emergencies We Handle
At Tree Service Experts Kenmore, our skilled arborists and emergency response teams work together to serve residential clients when emergencies arise due to tree or branch failure and create unsafe conditions for your family.
Emergency Scenario #1: Severe Storm Damage
The Incident: Heavy winds have torn off large branches that hang over your house. The trunk is also cracked; however, it still stands.
- Within 2 hours of your first phone call to us, we will be on your property.
- When we arrive, our trained arborists will evaluate the structural integrity of the tree and how stable the tree is.
- We will establish strict boundaries on the perimeter of your home to guarantee everyone’s safety while our crews are working on your tree.
- We will use specialized gear (rigging) to safely remove the hanging branches posing an immediate threat to people on the ground.
- To prevent the tree from falling to the ground once it has been partially removed, we will temporarily support the split trunk.
- We will return early in the morning to finish removing the remaining portion of the tree and document all of the damage to the tree for your insurance claim.
- Average Response Time For Phase 1: Typically 3 to 4 hours, depending on local traffic and weather conditions.
Emergency Scenario #2: Tree Has Fallen Through Your Roof
The Incident: In the middle of a severe storm, a large fir tree fell through your roof and damaged both the roof and the inside of your house. There is currently water leaking through the roof.
- In this situation, we give priority to these types of emergency situations and will be on site within 90 minutes.
- Once we arrive, we will work with you and your insurance provider to make sure that we only do authorized, documented work.
- Our crew will carefully cut the tree into sections to prevent any further structural damage to your house.
- After we have cut the tree into sections, we will begin to remove it from your house, without damaging anything else inside.
- We will help get you emergency roofing services, including professional tarping to prevent further water damage.
- We will clear all of the heavy debris from your yard and surrounding areas and provide you with a full report to submit to your insurance provider.
- Average Response Time: This is typically 4 to 6 hours, depending on the complexity of the removal.
Emergency Scenario #3: Tree Is Blocking Driveway
The Incident: At some point overnight, a tree fell across your driveway and is blocking your way out, as well as keeping you from entering your Kenmore property, since it is trapping your vehicles.
- We will be at your location within 60 to 90 minutes after we receive your call.
- We will then figure out the quickest and safest way to cut down the tree to allow you to leave your driveway.
- Using heavy-duty equipment, we will cut and move the tree to open up your driveway.
- Once we have finished clearing your driveway, you will be able to drive your vehicles again.
- We will remove all of the debris from your yard and the surrounding entrance area.
- Average Response Time: This is typically 1 to 2 hours to fully restore access to your driveway.
Emergency Scenario #4: Dangling Branch Over House
The Incident: A branch was severely damaged by strong winds and is now dangling over your roof. It looks like it may fall at any time.
- As soon as we receive your call, we will send a technician to your location.
- Once we arrive, we will set up a safe zone to protect residents and passers-by.
- Using state-of-the-art rigging systems, we will securely tie the branch to control its movement while we cut it.
- We will slowly and safely lower the branch to the ground to prevent damage to your roof from the falling branch.
- We will clean up the debris from the branch and conduct a secondary inspection of the canopy to look for any other potential hazards.
- Average Response Time: This is typically 2 to 3 hours from when we receive your call until we are done cleaning up.
Emergency Scenario #5: Tree Crushes Vehicle
The Incident: A tree fell onto your vehicle, crushing the top of it and pinning the vehicle to the ground.
- We will rapidly respond to your call and be at your Kenmore property within 90 minutes.
- We will photographically document the damage to your vehicle to assist in filing a comprehensive insurance claim.
- We will carefully cut the tree into sections based on where it came into contact with the vehicle.
- We will use precision methods to limit any further mechanical damage to your vehicle while removing the tree.
- We will clear all of the tree debris from the vehicle and thoroughly clean up the area around the vehicle.
- Average Response Time: This is typically 2 to 3 hours.
Our Emergency Response Process
- We’re Always Ready to Help – Day or Night – No Answer Machine: With our 24/7 emergency call line, you will speak directly to a qualified tree service professional and receive immediate direction and support. We know how stressful it can be to deal with an urgent situation such as a downed tree, and having someone who is knowledgeable about the danger involved can help alleviate some of that stress.
- Fastest Possible Response Time – We Have Multiple Teams Strategically Located Throughout The Region, So We Can Usually Be On-Site Within One Hour: As we are based locally, we know all the back roads and by-ways around your neighborhood, which allows us to avoid traffic congestion and arrive at your home with our heavy equipment sooner than our larger regional competitors. Speed is what makes all the difference when there is a potentially hazardous situation developing around your home due to a continuing active storm.
- Assessing Safety: When we arrive on site, we assess the situation and determine whether anyone is at risk of injury from falling objects (such as a branch). We also check to see if any live power lines may be tangled in the branches or if the root ball is unstable and could shift under its own weight at any time. First and foremost, we want to make sure everyone is safe and that we have secured the area surrounding the fallen tree before we begin removing it.
- Plan of Action: We will create a detailed plan of action outlining how we intend to address the emergency and what steps we will need to take to do so as quickly and safely as possible. Prior to starting our chainsaws and equipment, we will explain to you the “what” and the “why” of our actions, so you will be aware of what we are doing and any potential risks to the surrounding landscaping. The goal of this open communication is to establish the order of operation in addressing the hazards of the emergency as they exist, while maintaining the highest level of safety throughout the entire removal process.
- Execution: Our skilled and trained crew members work rapidly and safely to neutralize the threat posed by the fallen tree or hanging limb. We utilize commercial-grade rigging equipment and heavy-duty machinery to remove the fallen tree and dangling branches with precision and accuracy, regardless of weather conditions. Due to their extensive training in emergency response situations, our crew can effectively and efficiently navigate the removal process, ensuring all safety protocols remain intact.
- Clean Up: We do not simply address the emergency; we also thoroughly clean up after ourselves, making certain your property is safe and tidy. Following the removal of the immediate hazard, we will sweep the sawdust off the lawn, haul away the heavy logs, and clear any debris from your walkways and driveways. We strive to leave your property in such a condition that you would hardly know an emergency had occurred, allowing you to return to your normal routine as soon as possible.
- Aftermath Follow-Up: We provide guidance on ways to prevent similar emergencies from occurring in the future and conduct a complimentary post-emergency assessment of the overall health of your remaining trees. Once the immediate emergency has been mitigated, one of our certified arborists will come to inspect your remaining trees to identify any additional weaknesses that could fail in the next storm. Based upon their findings, we will provide recommendations on how best to prune or cable your trees to strengthen your canopy and protect your Kenmore property for years to come.
Why Trust Us for Tree Emergencies?
- Knowledge of Local Conditions: We know the types of trees found in Kenmore, its climate, and weather patterns. Therefore, when responding to emergencies, we have a better basis upon which to make decisions relative to the behavior of trees subjected to stress caused by wind or flooding. We also have a deeper understanding of how the amount of water that is absorbed by the soil interacts with wind gusts and the behaviors of native Douglas fir and maple trees. Due to this localized knowledge, we tailor our emergency responses to the specific environmental conditions found in the Kenmore area.
- Fully Equipped Vehicles: Each of our emergency response vehicles is equipped with all necessary equipment to respond to an emergency at any time. From heavy-duty winches to commercial-grade chainsaws to high-intensity flood lights used to illuminate areas during nighttime emergency operations, we come prepared to address a wide range of complex removals promptly. The fact that we have all of the necessary equipment on board our vehicles eliminates delays due to having to go back and forth to retrieve additional equipment while your family is still in danger.
- Well-Trained Emergency Crew: In addition to being well-trained in crisis management, each member of our emergency crew has been trained in the safest methods of removing trees in emergencies. Our crew is subjected to regular and repetitive training exercises that simulate a variety of emergencies, including high-pressure scenarios. These training exercises are designed to ensure that no matter what the circumstances may be, our crew will remain calm and focused during emergency operations. The training provided to our crew allows them to safely execute technical rigging and precise cuts to minimize potential damage to your home in the event of a structural failure.
- Insurance Support: We document everything and can assist with working directly with your insurance company to facilitate the claims process. We recognize the inconvenience associated with the paperwork and other administrative tasks associated with a property emergency; therefore, we provide complete photographic documentation and detailed arborist reports that adjusters need to properly review and evaluate your claim. Through the provision of clear and professional documentation regarding the hazard and the measures that were taken to mitigate the hazard, we assist you in receiving the compensation you deserve with as little difficulty as possible.
- Putting Community First: Since we reside and operate within the Kenmore community, we strive to place the safety and well-being of our neighbors first. While we are a service provider to the community, we see ourselves as part of the community. The urgency to quickly respond to emergencies in our community is driven by this relationship. Therefore, when a disaster occurs in our town, we consider our services to be a vital service to maintaining the safety of our community’s urban forest and the safety of our community’s streets.
Emergency Preparedness Tips
- Regularly inspect trees for signs of disease or structural weakness.
- Keep our emergency number (425) 354-4772 saved in your contacts.
- Consider our preventive care services to reduce the risk of tree-related emergencies.
Don’t wait until it’s too late. Save our emergency number now: (425) 354-4772. When tree disasters strike in Kenmore, we’re here to help, anytime, day or night.
